Hotelinking is a technology platform specializing in the digitization and automation of strategic processes for the hotel sector.

Founded in Mallorca in 2016, we have positioned ourselves as one of the fastest growing travel tech companies, helping more than 1,000 hotels to improve operational efficiency, optimize the guest experience and boost loyalty and direct sales.

Our mission is to connect hotel brands directly with their guests, creating lasting, digital relationships. We do this through contactless solutions and tools that seamlessly integrate with existing hotel systems, from PMS to CRM.

Philosophy and values

Our mission is to lead the contactless revolution in the hotel industry, improving every phase of the guest journey with innovation, adaptability, and transparency. We are committed to the strategic use of guest data and its automation as drivers of loyalty, efficiency, and hotel profitability.

Products

GuestMaker, our Smart WiFi Captive Portal.

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GuestMaker transforms hotel Wi-Fi into a real-time data collection tool, providing verified, GDPR-compliant information. It allows you to create a high-quality, segmented database, ideal for automated marketing campaigns, satisfaction surveys, and loyalty programs. It integrates seamlessly with the hotel chain’s PMS and CRM systems.

WiFiBot automatically monitors the WiFi network.

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WiFiBot monitors the hotel’s WiFi infrastructure 24/7 to automatically detect and resolve connectivity issues before they affect guests. It improves the guest experience, reduces complaints, and reduces the workload for technical staff.

DeskForce allows online check-in and check-out.

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DeskForce fully digitizes the check-in and check-out process, eliminating queues at reception and allowing guests to check in from any device. It includes features such as document scanning, digital payments, online signatures, and card pre-authorization, all integrated with the PMS.